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Safe stay at Slon

Your safest way to stay

Safe stay

Safe stay at Slon

COVID-19 has fundamentally changed the way we live and we are adjusting our daily operations to fit within the new normal. In response to this, we have implemented a series of hygiene precautions in accordance with the National institute of Public Health to achieve our top priority: ensuring the well-being and safety of our guests, colleagues and the community.

The most up-to-date information on the whole situation and recommended hygiene measures and public guidance on COVID-19 coronavirus are available on the website of the Government Communication Office (UKOM).

Your health, welfare and safety are paramount when you are staying at City Hotel Ljubljana – we are committed to high levels of cleanliness and health & safety protocols. You can feel safe with us and focus on enjoying your stay & time in Ljubljana.

Cleaning Service

Safe Stay at Slon program includes deep cleaning of hotel rooms with a professional aerosol dispenser. Disinfection dispensers are using hydrogen peroxide fog which is safe to use, totally disinfects all surfaces and kills all bacteria and viruses. To learn more, watch the video demonstration below.

Our rooms and suites are cleaned and checked to highest standards of cleanliness and hygiene which includes deep cleaning with professional aerosol dispenser.

Our housekeeping staff will perform daily stay-over cleaning service, unless you wish us not to by communicating this request with a ‘’Do Not Disturb’’ notice on your door handle or contacting our reception team digitally via communication apps.

Sanitised & Inspected information – After cleaning, our housekeeping staff will perform professional hydrogen peroxide fog disinfection. Special door hanger will notify that your room is ready to check-in and safe to use.

Watch video

Disinfected Hotel

Disinfected Hotel

Disinfection and cleaning protocol strictly following the WHO and National Institute of Public Health approved guidelines:

  • Implemented physical distancing measures throughout the hotel
  • Installed alcohol-based hand sanitizers near the front entrance and public areas
  • Space between tables in restaurant and bar to provide physical distancing
  • Complying with the strict safety procedures while serving all food and beverages
  • Plentiful hand sanitizers in the back-office areas for employee use
  • All high touch surface areas are frequently cleaned and sanitized
  • All our Back of house premises are frequently cleaned and sanitized
  • Implemented improved air circulation processes to increase air quality
  • Our team is wearing recommended personal protection equipment (PPE)
  • Hotel information, brochures, pencils and notepads in the rooms will be available upon request
  • Our linens are cleaned at a high temperature for optimal disinfection
  • Daily updates to our employees about safety measures

Safe Valet Parking

  

We offer secure safe valet parking by porters with personal protection equipment.

Trained & Controlled Staff

 Trained & Controlled Staff

All staff regularly trained and monitored to implement Health & Safety measures.

Book Directly

Book Directly

Flexible reservation conditions and extra bonuses for direct bookings.

Safe Check-In

 Safe Check-In

Personalized safe Check-In with secured screens and distance. Disinfected key cards – we provide clean and disinfected key cards upon check-in.

Safe Elevators

 Safe Elevators

Safe use of elevators, providing distance and safe button press.

Digital Connection

Digital Connection

Chat with our Reception at all times.

Safe Dining

 Safe Dining

Enjoy our service in a protected but comfortable environment, ensuring 1,5 m minimum space between tables in our restaurant and bar to provide physical distancing.

Safe Check-Out

 Safe Check-Out

Enjoy our Express Check-Out service to minimize contact with team members.
Method of payments – we offer cash-free methods of payment.

Protocol for events

Our conference centre is offering air-conditioning and natural day-light with large windows which can be opened for regulair airing.

Outlined below is our meetings and events safety protocol:

  • Hygiene precautions and safe handling of personal belongings in the coatroom
  • Stations with alcohol-based hand sanitizers in hotel public areas and meeting and event spaces
  • Ensuring physical distancing, 1,5 m minimum, in meeting, event and networking facilities
  • Implement frequent air circulation processes to increase air quality
  • Increased cleaning and disinfection frequency of all meeting and event spaces, paying special attention to high-touch items
  • Complying with the strict safety procedures while serving all food and beverages
  • Our team wearing recommended personal protection equipment (PPE)

 

Safety and health of the participants are our priority, so in cooperation with the Slovenian Convention Bureau, we received the certificate "Safe and Healthy Meetings & Events". With this, as a venue for events, we meet all the conditions and additional measures presented by the National institute of Public Health (NIJZ).

RVT Condition

In accordance with the current government decree, accommodation service provider (Hotel) is obliged to check if the guest who wishes to check-in or use any hotel service meets the RVT condition* (Recovered – Vaccinated – Tested) which is required for the use of all hotel services. If the guest does not want to present a proof of compliance with the RVT condition, the accommodation service provider is obliged to refuse all services.

 *RVT condition: Recovered – Vaccinated – Tested:

  1.  a certificate of a negative SARS-CoV-2 virus test result by a PCR or RAT test; or
  2. a proof of vaccination against COVID-19, or
  3. doctor’s certificate stating that they recovered from COVID-19.

Please visit the official Government of Slovenia website for more information.

Read more

Testing

We are happy to provide assistance in arranging testing at selected clinics for our guests. This way, you will be able get tested quickly, safely and comfortably while we take care of organizing everything.

How to book your test?

We can schedule the rapid antigen/PCR testing for you upon receipt of your reservation, or we can arrange this on the spot upon your arrival at the hotel. Please contact our Reservations team for more information: sales@hotelslon.com 

Flexible cancellation policy

In response to changing marketplace conditions, Hotel Slon is committed to ensuring our customers experience flexibility during these challenging times.

 We are implementing the following policies: 

  • REFUNDABLE RESERVATIONS

Guests can change or cancel their refundable reservations without a charge up to 2 PM on the day of arrival.

Please note that any changes to existing reservations will be subject to availability and potential rate differences.

  • NON-REFUNDABLE RESERVATIONS (Pre-paid)

We offer guests with non-refundable reservations a possibility of a one-time (1x) change of their reservation date for up to 7 days prior to arrival.

Please note that any changes to existing reservations will be subject to availability and potential rate differences.

If you wish to change, cancel or postpone your reservation, please contact us on sales@hotelslon.com.  


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Please note that this policy does not apply to event or group reservation. For guests with group reservations (e.g., for meetings, events or conferences), please contact us to sales@hotelslon.com.

For individual reservations made through the third parties (such as Booking.com, Expedia.com, etc.), you are kindly asked to contact them directly as they may apply different policies. 

The most up-to-date information on the whole situation and recommended hygiene measures and public guidance on COVID-19 coronavirus are available on the website of the Government Communication Office (UKOM).

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