Terms and conditions

Dear Guest,

We would like to mention a couple of things to ensure you an enjoyable experience.

Individual Check-in & Check-out times

Check-in time is 14:00
Check-out time is 12:00

Group Check-in & Check-out times

Check-in time is 15:00
Check-out time is 12:00

Reservation policy

When making a reservation, the website user undertakes the responsibility to submit a valid e-mail address and authorizes us to use it for notifications in relation to the booking and confirming information. If the user is not available by e-mail or phone or submits a wrong or an invalid e-mail address, we reserve the right to cancel the reservation.

Payment and cancellation options

Individual reservations (up to 5 rooms)

 1. Option: “FREE cancellation – pay at the hotel”

This payment and cancellation option is available only for reservations of up to 5 rooms (individual reservations). Reservations, completed with this option, can be cancelled without any cancellation fees up to 24 hours prior to arrival.
In case of cancellation within 24 hours or in case of no-show, the first night will be charged. Payment in hotel (on the spot) is possible by cash or credit card (Visa, MasterCard, Amex or Diners) or the Alipay mobile application.

 2. Option: “Non-refundable”

Reservations completed with this option require full advance payment at the time of booking; no cancellations or changes are possible.
If the credit card information is incorrect or cannot be charged for some other reason, the hotel is entitled to cancel the reservation. If the reservation includes contact details, the hotel will inform the customer about this issue and ask for new credit card information.
Please note that if the guest cancels or modifies the reservation, or in case of no-show, the total price of the reservation will be charged.
Group reservations (more than 5 rooms)
Special payment and cancellation conditions apply for all reservations that consist of 5 or more rooms.

• For reservations made more than 30 days prior to arrival, a mandatory 30% deposit is requested after the reservation is made. This deposit is refundable for up to 30 days prior to arrival, after which time it is non-refundable in the form of cancellation fee. Remaining 70% (or balance) payment must be settled at least 14 days prior to arrival and is non-refundable.

• For reservations made less than 30 days prior to arrival, immediate prepayment is requested in full amount and is fully non-refundable.

Pro forma invoice for pre-payment and additional information will be sent to the customer’s provided email by our Reservations team (sales@hotelslon.com; Tel +386 1 470 11 17). Pre-payment is possible via bank transfer or credit card charge. If the customer’s provided contact data is invalid or not active, the hotel is entitled to cancel the reservation.

Additional offer policy

All additional offer is available upon request and availability.

Hotel Policy

To ensure your enjoyment, the Best Western Premier Hotel Slon has a »Commitment to Calm« in guest rooms and public areas. Complaints from other guests about excessive noise can result in the noisy party being asked to leave the hotel immediately with no refund.
Best Western Premier Hotel Slon is a non smoking hotel. A 200 € cleaning fee will be applied to your bill for smoking of any substance.
We place particular pride on offering our guests clean rooms. You agree that excessive stains or damage to our property will result in a minimum 50 € cleaning fee.
Extra charges billed to guest room will be settled at time of check out.

Parking

We provide 24-hour valet garage parking. Our staff will take your car to a nearby garage and bring it back in a time that the guest arranged. There is a charge of 20 EUR per day.

Pets Policy

Best Western Premier Hotel Slon is a pet friendly hotel, pets are allowed on request (no more than two pets per room). The extra charge is 25 EUR per stay. The hotel will provide bowls, beds and treats. Pets are only not allowed in Superior Deluxe Rooms.
When in public areas of the Hotel, pets must be kept on a leash or in a carrier and must not be left unattended in the guestrooms.

Children Policy

Children of all ages are allowed. Children 2 and under stay for free when using an available crib. Children between 3 to 12 years can stay in the parents' room where extra bed or foldaway sofa is possible. The supplement for extra bed is 20 € per night. Should you require a cot, please ask at the time of booking.
If you need a babysitter during your stay or arrangements for a child minder, please ask the concierge.


We wish you a pleasant stay.

Your Best Western Premier Hotel Slon